Privacy Notice

1. Information You Provide

Paperpin collects information that you intentionally provide when using our service, including:

• Account information (email address, display name, profile details)
• Monitor configuration (URLs, watch zones, monitor settings, detection preferences)
• Notification destinations (Discord webhooks, email addresses, webhook URLs, Slack channels)
• Billing information processed through Paddle (our payment processor)
• Support requests and communications

Payment information itself is handled directly by Paddle and is not stored by Paperpin. We only receive transaction confirmation and subscription status information.

2. Information Collected Automatically

Paperpin automatically collects operational information necessary to provide the monitoring service, including:

• Monitor execution data and run history
• Change detection results and comparison data
• Generated screenshots and snapshots of monitored pages
• Notification delivery records and status
• Error logs and monitor health information
• API usage and system activity
• Browser and device information for authentication and security

This information is essential for delivering our core monitoring functionality and maintaining service reliability.

3. How We Use Information

The information we collect is used to:

• Provide monitoring services and detect website changes
• Generate screenshots and comparison views
• Deliver notifications through your configured channels
• Maintain account security and prevent unauthorized access
• Improve platform reliability and performance
• Provide customer support and respond to inquiries
• Process billing and subscription management
• Comply with legal obligations
• Analyze service usage to enhance features and user experience

4. Screenshots and Monitored Content

As a web monitoring platform, Paperpin captures screenshots and other monitoring data as part of the core service functionality. This includes:

• Visual snapshots of monitored pages
• HTML content and page structure
• Extracted text and selected elements
• Change detection artifacts and comparison data

These assets are used solely to provide monitoring, comparison, and notification functionality. Screenshots and monitoring data are stored for the duration necessary to deliver the service and maintain historical comparison records.

You are responsible for ensuring you have the right to monitor the content you configure. Paperpin provides the technical capability to monitor websites, but users must ensure their monitoring activities comply with applicable laws, regulations, and the terms of service of the monitored websites.

5. Third-Party Services

Paperpin relies on trusted third-party service providers to deliver and support our platform. These services may process your data as necessary to provide functionality:

• Paddle - Payment processing and subscription management
• Supabase - Authentication, database, and storage infrastructure
• Vercel - Application hosting and delivery
• Resend - Transactional email delivery
• Google Gemini - AI-powered change analysis and insights

We select service providers that maintain appropriate security and privacy standards. These providers process data only as necessary to deliver their specific services and in accordance with their own privacy policies.

6. Data Retention

Paperpin retains data for as long as necessary to provide the service and meet legal obligations. Retention periods vary depending on data type:

• Account information is retained while your account remains active
• Monitor data and screenshots are retained while monitors remain active or as configured by retention settings
• Billing records are retained as required by applicable tax and financial regulations
• Logs are retained for operational and security purposes, typically between 30 and 90 days
• Deleted account data is permanently removed within 90 days of account deletion

When you delete monitors or your account, associated data is scheduled for deletion according to our retention policies. Some information may be retained in backups for a limited period before permanent deletion.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your data against unauthorized access, loss, alteration, or destruction. Security measures include:

• Encrypted data transmission using HTTPS/TLS
• Encrypted storage of sensitive information
• Access controls and authentication mechanisms
• Regular security monitoring and updates
• Restricted access to data on a need-to-know basis

While we implement industry-standard security practices, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately of any unauthorized access.

8. User Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

• Access: Request access to the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and associated data
• Export: Request an export of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to certain types of data processing

To exercise these rights, contact us at support@paperpin.io. We will respond to verified requests in accordance with applicable law. Some data may need to be retained to comply with legal obligations or resolve disputes.

9. International Data Transfers

Paperpin operates globally and may process information in countries where our infrastructure providers operate. This may include transfers to countries outside your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Notice and applicable law.

10. Children's Privacy

Paperpin is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@paperpin.io and we will delete such information.

11. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through the service or by email. Your continued use of Paperpin after such notification constitutes acceptance of the updated Privacy Notice.

We encourage you to review this Privacy Notice periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Notice or our data practices, please contact us at:

Email: support@paperpin.io