Privacy Policy
Last updated: March 1, 2025
At PaperPin, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform. By using PaperPin, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information you provide directly to us when you create an account, set up a business profile, or contact us for support. This includes your name, email address, business name, and billing information. We also collect information automatically when you use our services, such as log data, device information, and usage patterns through cookies and similar technologies.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and respond to your comments and questions. We may also use your information to send promotional communications about products and features, though you may opt out of these at any time through your account settings.
Data Storage and Security
Your data is stored on secure servers provided by Supabase and hosted on infrastructure in the United States and European Union. We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits. While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third Party Services
We integrate with third-party platforms including Google and Facebook to sync your review data. When you connect these accounts, you authorize PaperPin to access certain data from those platforms on your behalf. We also use third-party services for payment processing (Stripe), email delivery (Resend), SMS messaging (Twilio), and analytics. These services have their own privacy policies governing the use of your information.
Cookies
We use cookies and similar tracking technologies to operate and improve our services. Essential cookies are required for the platform to function and cannot be disabled. We may also use analytics cookies to understand how you interact with our product. You can control non-essential cookies through your browser settings, though disabling them may affect your experience.
Your Rights
Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, or delete your information, the right to restrict or object to certain processing, and the right to data portability. To exercise any of these rights, please contact us at the address below. We will respond to all requests within 30 days.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at privacy@paperpin.io. You may also reach us by mail at PaperPin Inc., [Address]. We are committed to resolving any concerns you have about your privacy.