Product Updates
What's New in PaperPin
A living record of a product getting better every week.
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AI Topic Extraction Now Available on Starter
Automatically surfaces what customers praise and complain about most. Our AI analyzes all your reviews and identifies recurring themes, sentiment patterns, and actionable insights — no manual tagging required.
Now available on all plans including Starter. Perfect for small businesses who want to understand customer feedback at scale without spending hours reading every review.
Reply Drafts Generate Significantly Faster
Most drafts now appear in under two seconds. We've optimized our AI response engine and reduced server latency by 67%.
This means you can respond to reviews faster than ever, keeping your response rate high and your customers happy.
Facebook Sync Now Captures All Historical Reviews
Fixed an issue where Facebook sync was dropping reviews older than 90 days. The sync now correctly imports your complete review history.
If you experienced this issue, simply re-sync your Facebook connection and all historical reviews will appear in your inbox.
Competitor Benchmarking Launched for Growth Plan
Track up to 5 competitors side by side. See how your rating, response rate, and review volume compare to businesses in your area.
Identify gaps in your reputation strategy and discover what your competitors are doing right. Available now for Growth and Enterprise plans.
Public Branded Page Live at paperpin.io/your-slug
Every business now has a shareable reputation page. Showcase your best reviews on a beautiful, SEO-optimized page you can link from anywhere.
Perfect for email signatures, social media bios, and your website footer. Fully customizable with your brand colors and logo.
Onboarding Redesigned from the Ground Up
Setup now takes under 3 minutes. We've streamlined the entire onboarding flow with clearer instructions, better visual feedback, and automated platform detection.
New users are now up and running 5x faster than before, with their first AI response generated during signup.
PaperPin is Live
The affordable alternative to BirdEye and Podium. Built specifically for small businesses who need powerful reputation management without enterprise pricing.
Launch includes AI-powered responses, unified inbox, branded review pages, and advanced analytics. All the tools you need to manage your online reputation in one beautiful platform.
Mobile App Performance Boost
iOS and Android apps now load 40% faster. We've optimized image loading, reduced API calls, and improved caching for a smoother mobile experience.
Managing reviews on the go has never been faster or more responsive.
Notification Delivery Reliability Improved
Fixed an issue where some email notifications were delayed or not delivered. All notifications now arrive within 30 seconds of a new review.
We've also added SMS notification redundancy for critical alerts on Professional and Enterprise plans.
Team Collaboration Tools Added
Invite team members, assign reviews, and approve responses before they go live. Perfect for businesses with multiple staff handling customer feedback.
Includes role-based permissions, internal notes, and approval workflows. Available on Professional and Enterprise plans.
“Best coffee shop experience.”
Restaurant
“Staff was incredibly friendly.”
Salon
“Quick service, will return.”
Clinic
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to Reviews You Never Saw.
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4.8★
Average rating improvement
after 90 days